Frequently Asked Questions
Everything you need to know about fresh delivery and seasonal produce
How do you ensure the freshness of my produce?
We source our fruit and vegetables daily from local markets and growers. Our delivery vehicles are fully refrigerated, and we hand-pick every item to ensure only the highest quality reaches your doorstep.
What happens if I am not home to receive my delivery?
If you are not home, our drivers will leave your order in a safe place as specified in your delivery instructions. We use insulated packaging and ice packs for chilled items to maintain freshness for several hours.
Where do you deliver and what are the costs?
We deliver across Sydney, Canberra, and parts of NSW and QLD. Shipping costs vary based on your location and chosen delivery window, with free delivery often available for first-time customers or orders over a certain threshold.
What is your policy on plastic packaging?
At Harris Farm, we are committed to sustainability. We offer 'plastic-free' delivery options where your produce is packed in recycled cardboard boxes, and we are actively reducing single-use plastics across our entire range.
What should I do if an item is missing or damaged?
We strive for perfection, but if something isn't right, please contact our customer service team within 24 hours of delivery. We will provide a credit or refund for any missing or unsatisfactory items.
Do you offer seasonal 'Imperfect Picks' online?
Yes! Our Imperfect Picks range, which helps reduce food waste by selling seasonal produce that might look a little different, is available for purchase through our online store just like in our physical markets.